Table of Contents

Settings

Author Updated by Author

Domain

Can I change the Domain Name from the time of registration?

No, Domain name cannot be changed from the time of on boarding. Contact Support for further queries.

Can I change my Web Server IP/Original Server Address from time to time? Will it trigger any security issues?

Yes, you can update your Original Server Address as many times as required without arising any security threats.

Click Domain option in Settings page, click Original Server Address field to update the field and click Save button.

I am not able to edit my SSL certificate, Why?/How do I change LetsEncrypt option to custom certificates to update my own certificates?

To edit SSL certificates, a user should be on custom certificates. Contact Indusface Support for further queries.

Instructions for step by step guidance in updating SSL Certificates.

Can I change the existing plan without contacting Indusface Support? How?

Yes, you can change your existing plan all by yourself.

Note to click the plan you are in or registered at present and the instructions to change your existing plan into the respective plan is displayed.

Click here for more information.

Scanner

How do I change the Scan URL from the time of registration? / Where can I update my Scan URL? / Can I update my Scan URL without contacting Indusface Support? How?

Yes, Scan URL can be changed from the time of registration form time to time depending on the user without any dependency can be done by a user itself.

Follow these simple instructions to change the Scan URL successfully.

I have enabled Scan Behind Login page option from the time of registration or Add Website but Why is it showing as disabled in Apptrana portal?

By enabling Scan Behind Login Page option from the time of registration or while adding a website will help our support team to note down

WAF

Can I view my WAF status and how to update it?

WAF Status option is displayed in Settings page and the selected mode is the existing WAF status.

Click the WAF status you would like to update to and click Update button. Click here for further steps.

Why is my WAF status is in ByPass mode?

By default, after a trial period the WAF status is moved to ByPass mode and stays in the same for next 7 days if not upgraded by the customer and then the website is moved to Basic subscription where there is no WAF protection.

Contact Support for any other WAF status related queries.
What is DDOS Status?

To provide protection against DDOS attacks,

What type of DDOS setting can be set by customer?

IP threshold is the number of requests allowed in 2 minutes per IP address and the default threshold is set as 3000 req / 2 mins. Click here for more information.

User can set this value from the default value and click Update button.

CDN

What is Cache TTL and how to set it?

TTL stands for Time To Live which indicates the time for cache to be live, it need to be set once the time duration set expires.

It can be set as:

Click time duration drop-down, click any of the displayed options and then click Save button.

Unable to add URL to Always Cache or Never Cache options, an error message is being displayed, can I know why?

A URL cannot exist both in Always Cache and Never Cache options. Hence, an error message is displayed as Kindly make sure the URL doesn't exist in Always Cache as per the selection.

Check the cached URL list for the similar url and delete to add it in the other cache option. Click here for more information.

When is Custom Purge option used?

Instead of purging all the existing URLs, Custom Purge option helps our clients in purging specific URL(s), which will allow only selected URLs to stay cleared of cache for the specified TTL(Time to Live).

Why is it showing error while adding URL in custom purge?

A set of instructions is displayed while custom purging, if the entered URL is not as per the guidelines an error is displayed.

Follow the instructions carefully to avoid any errors. Contact Support for any further queries.

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