Table of Contents

Billing

What happens when I exceed the GB limit?

AppTrana is billed based on the usage. For advance plans, you get 30 GB free. Beyond which you will be charged $0.85/GB. This will be added to your monthly bill and automatically charged to your card at the end of billing cycle. For premium plans, you get 150 GB free. Beyond which you will be charged $0.70/GB.

Is free trail completely free?

Absolutely. We ask for no credit card while you sign-up. You can enjoy all the services of Advance plan for 14 days absolutely free. After 14 days, you will be automatically moved to the Basic plan which is free for life if you do not upgrade.

How do I pay?

When you start a paid plan, you will be asked to provide your credit card. The credit card will be charged based on your subscription.

What happens if I upgrade or downgrade?

AppTrana’s pricing is transparent and pro-data pricing will be applied. The billing cycle will not change and your credit card will be charged when the next payment is due. In the case of a downgrade, AppTrana will provide you credit which can be used for subsequent payment.

How do I change my credit card details?

You can change the credit card anytime you want from the Payment Details page of Apptrana profile option.

Why cannot I remove my credit card details?

As long as you have subscribed for paid plan, AppTrana will require a valid credit card to charge for your usage. You can remove your credit card only if there is no paid plan as part of your subscription.

What happens if I start a plan in the middle of the subscription period?

You will be charged on pro-rated basis for remaining of the period. Contact Indusface Support for further queries.

How can I keep a track of the licenses being used?

License information is given in Profile Account drop-down. License being used at the moment with the websites under it, deployment type of the license etc., is displayed.

Previous and Current month options are given with details month wise. Click here for more details on license.

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